Privacy Policy

Last Updated: August 21, 2026

TCB Therapeutics (“TCB Therapeutics,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit an inquiry, schedule a consultation, or otherwise communicate with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with TCB Therapeutics, we may collect:

Your name, email address, telephone number, and other contact information
Information submitted through website contact forms, consultation requests, or appointment forms
Information related to the services you are interested in
Communications you send to our team
Basic technical information, such as your IP address, browser type, device type, pages visited, and referring website
Information collected through cookies, analytics tools, and similar technologies

If you become a patient, we may also collect health and medical information necessary to evaluate your needs and provide services. Medical information is handled according to applicable healthcare privacy laws and TCB Therapeutics’ Notice of Privacy Practices.

How We Use Your Information

We may use the information we collect to:

Respond to questions and consultation requests
Schedule and manage appointments
Provide information about our services
Communicate with current and prospective patients
Deliver healthcare services
Maintain and improve our website
Understand how visitors use our website
Protect the security and integrity of our systems
Comply with legal, regulatory, and professional obligations
Send marketing communications when permitted by law and with your consent when required

You may unsubscribe from promotional emails by following the unsubscribe instructions included in the message or by contacting us directly.

Health Information and HIPAA

This website Privacy Policy applies primarily to information collected through our public website and general online interactions.

If TCB Therapeutics is acting as a healthcare provider subject to the Health Insurance Portability and Accountability Act (“HIPAA”), protected health information will be handled according to HIPAA and our separate Notice of Privacy Practices. That notice explains how medical information may be used and disclosed and describes your rights regarding your health information.

Please do not submit detailed medical information, Social Security numbers, payment information, or other highly sensitive information through a general website contact form or standard email. Use an approved secure patient portal or another secure communication method provided by TCB Therapeutics.

Standard email and text messaging may not be fully secure. By choosing to communicate through these methods, you acknowledge their potential privacy limitations.

How We Share Information

We may disclose information:

To employees, healthcare professionals, and authorized team members who need it to perform their responsibilities
To service providers that support our website, scheduling, communications, payment processing, analytics, technology, or business operations
When required by law, regulation, subpoena, court order, or another valid legal process
When necessary to protect the rights, safety, property, or security of TCB Therapeutics, our patients, or others
In connection with a business transaction, such as a merger, acquisition, reorganization, or sale of assets
With your authorization or at your direction

Service providers are permitted to access information only as necessary to perform services on our behalf and are expected to protect it appropriately.

TCB Therapeutics does not sell protected health information.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, measure website traffic, and understand how visitors interact with the site.

You may adjust your browser settings to refuse or delete cookies. Disabling cookies may affect the availability or performance of certain website features.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, email system, electronic transmission, or storage method can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, meet legal and regulatory obligations, resolve disputes, and enforce agreements.

Medical records may be retained for the periods required by applicable federal and Florida law.

Your Choices and Privacy Rights

Depending on your location and the laws that apply, you may have the right to:

Request access to certain personal information
Ask us to correct inaccurate information
Request deletion of certain information
Withdraw consent when processing is based on consent
Opt out of certain marketing communications
Ask questions about how your information is used or disclosed

Certain requests may be limited by healthcare record-retention requirements or other legal obligations. We may need to verify your identity before completing a privacy request.

Third-Party Websites

Our website may include links to websites or services operated by third parties. TCB Therapeutics is not responsible for the privacy, security, or content practices of those third parties. Please review their privacy policies before providing information.

Children’s Privacy

Our public website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13 through the website without appropriate parental or legal guardian authorization.

Emergency and Medical Disclaimer

Website forms, email, and text messages should not be used for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

Information provided on this website is for general educational purposes and is not a substitute for individualized medical advice, diagnosis, or treatment.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies, or legal obligations. Updates will be posted on this page with a revised “Last Updated” date.

Contact TCB Therapeutics

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Donna Ferrao
Director of Client Experience
Phone: 239-464-7959
Email: tcbtherapeutics@gmail.com

Joe Ferrao, PA-C
Phone: 239-895-1425
Email: jferrao@tcbtherapeutics.com